top of page
  • Paul Hulance


West Kent

Salary up to £30k


Clark James Insurance Recruitment are looking for a Fire and Theft claims handler to build a case load of newly notified claims.

The successful candidate will efficiently and effectively handle theft and fire claims identified as being suitable for a Fast Track process, through to settlement or to make a referral to the Investigation team if fraud concerns arise. To carry out and complete full enquires and settlement within the SLA’s agreed.

Key Responsibilities:

·       To efficiently and effectively handle theft and fire claims which have been identified as appropriate for the Fast Track route.

·       Carry out phone interviews within 48hrs of notification

·       Screen incoming theft and fire claims against fraud indicators and other risk factors, identifying, and ascertain which cases need to be reallocated where further investigation is required

·       Carry out telephone interviews with claimants utilising specialist cognitive interviewing and conversation management techniques in order to determine risk and separate honesty and inconsistency

·       Utilise desktop tools (MIAFTR, CUE, etc) as well as a various other internet checks and databases to assist with claimant profiling

·       Provide clear instructions to, and subsequently liaise with specialist investigative suppliers including field investigators, engineers, etc

The ideal candidate will have worked in Fire and Theft claims and had some exposure to Motor Claims or Fraud .

Generous salary is on offer up to upper twenties plus a highly competitive benefits package including Pension and Private Medical, apply today in strict confidence to

27 views0 comments

Recent Posts

See All


bottom of page