• Paul Hulance

MOTOR CLAIMS INTERVENTION HANDLER

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£22000-£24000 plus bonuses and benefits

East Midlands


Clark James Insurance Recruitment have a great role within a busy and vibrant Motor Claims business working within the Intervention and Fault Team. The basic salary is generous and the company also offer a range of benefits and an attractive bonus scheme as well as a home/office based split as long as you are based in or close to the East Midlands.


This is a role based on outgoing calls to third party customers who have recently been involved in a motor claim through the business with a view to providing vehicle, hire and repair solutions to help the client through a tricky time.


Role and Responsibilities

  • Making and receiving inbound/outbound calls and talking to customers ensuring you are speaking to third party customers as soon after the notification of the accident as possible.

  • Use a menu of offers to find a solution that best meets the customers’ needs whilst being mindful of unnecessary costs.

  • Use active listening and good questioning to understand and assess the damage whilst capturing the information accurately.

  • Quickly and accurately establish whether the vehicle is repairable or if it is going to be deemed a total loss (write off).

The ideal candidate will have a persuasive and confident telephone manner. Some previous and recent Motor claims experience in a similar sort of role would give you a big advantage but the company are open to someone with a strong track record of negotiation in a sales (inbound and outbound phone based role).


This is a great opportunity to train to become a multi skilled claims handler with lots of avenues for career progression.


Apply today if you have the relevant experience and are based in the East Midlands by emailing your cv and reference number to darren.stone@clarkjames.co.uk




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